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We Welcome Your Questions and Feedback!

Thank you for your interest. Our team is here to assist you with any inquiries, feedback, or concerns you may have regarding our clothing products. Your satisfaction is our top priority, and we are committed to providing exceptional customer service.

Customer Service Hours:24 Hours

Monday - Friday: 9:00 AM - 5:00 PM (EST)

Last Updated: 2023.10.27

Thank you for choosing to be part of our community at Collier ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices concerning your personal information, please contact us at kaloustianshella@gmail.com.

This Privacy Policy applies to all information collected through our website Collier and our mobile application, if applicable (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you use our Services. The types of information we may collect include:

Contact Information (e.g., name, email address, phone number)

Demographic Information (e.g., age, gender)

Payment Information (e.g., credit card details)

Account Credentials (e.g., username, password)

Communication and Interaction Data (e.g., correspondence, feedback, surveys)

Usage Data (e.g., pages visited, interactions with our Services)

2. How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

Providing, maintaining, and improving our Services

Personalizing your experience on our Services

Processing payments and fulfilling orders

Communicating with you, including responding to your inquiries

Sending marketing and promotional materials

Monitoring and analyzing usage patterns

3. Sharing Your Information

We may share your information with third parties for various purposes, including:

Service Providers: We may share your information with third-party service providers who assist us in operating our Services.

Legal Requirements: We may disclose your information in response to legal obligations or to protect our rights.

Consent: We may share your information with your consent.

4. Your Choices

You may have various rights regarding your personal information, including the right to access, correct, or delete your information. Please contact us to exercise these rights.

5. Security

We take reasonable measures to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Changes to this Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at atemail us at HoweOrlandoqgODekO@gmail.com.

Return and Refund Policy

Last Updated: 2023.10.27

Thank you for shopping at Collier. We value your satisfaction and want to ensure you have a positive shopping experience. Please read our return and refund policy carefully before making a purchase.

Returns

Eligibility: You may return items purchased from Collier within 2 of the purchase date.

Condition: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

Proof of Purchase: A proof of purchase (receipt or order confirmation) is required for all returns.

Return Process: To initiate a return, please [contact our customer support / log in to your account / fill out our online return form]. Our customer service team will guide you through the return process.

Refunds

Processing Time: Once we receive your returned item, please allow 3 of business days for us to inspect the item and process your refund.

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Partial Refunds: In some cases, partial refunds may be issued if the returned item is not in its original condition, is damaged, or missing parts.

Non-Refundable Items: Certain items, such as gift cards, downloadable software, or personalized/customized products, are non-refundable.

Exchanges

If you receive a defective or damaged item, please contact our customer support at email us at HoweOrlandoqgODekO@gmail.com.com to arrange for an exchange.

Shipping

Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

Original Shipping: Original shipping costs (if applicable) are non-refundable.

If you have any questions about our return and refund policy, please feel free to contact us at email us at HoweOrlandoqgODekO@gmail.com.

We reserve the right to update or modify this return and refund policy at any time without prior notice. Please review this policy periodically for changes.

WHERE THE GOODS SHIP FROM?

Items are shipped from our warehouses in the USA. Please kindly view the estimated delivery time in the "Shipping policy" on the product page. If you cannot find your country on the checkout page when placing an order, it means this country cannot be delivered for some uncontrollable reasons. All of the costs incurred by the customs will be borne by the customer.

SHIPPING METHODS WE OFFER

Standard Shipping (Normally 6-14 Working days).

we will automatically provide free shipping service.

Note: Once your order is shipped out, you will receive a tracking number by email from us. If you don't receive the email or the package by any chance, I would appreciate it that you could contact us within 15 working days. If you contact us after the deadline, please understand that we may not be able to make compensation.

SHIPPING TIME

For your convenience, we are happy to ship our products to most places in the world. For detailed information about standard and expedited delivery, please refer to the following countries or regions.

United States, Canada and other regions, it usually takes 5-8 working days

If your items are to be shipped to other countries, it usually takes 6-18 working days, but some policies and other force majeure factors will cause delivery delays

Please note that the above shipping times are estimates quoted by our courier companies, so we cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that we will do our best to limit any inconveniences that may arise.

Last Updated: 2023.10.27

Please read these Terms of Service ("Terms") carefully before using our website and services (collectively, the "Service") operated by Caitlin Gruenberg ("us," "we," or "our").

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

2. Changes to Terms

We reserve the right to modify or replace these Terms at any time. The most current version of these Terms will be posted on our website. By continuing to use the Service after changes are posted, you accept the modified Terms.

3. Use of the Service

You must use the Service only for lawful purposes and in compliance with these Terms and all applicable laws and regulations.

4. User Accounts

To access certain features of the Service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and are liable for all activities that occur under your account.

5. Intellectual Property

All content on the Service, including text, graphics, logos, images, and software, is the property of Caitlin Gruenberg and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from the Service without our prior written consent.

6. Privacy

Your use of the Service is also governed by our Privacy Policy.

7. Termination

We may terminate or suspend your access to the Service at our sole discretion, without notice, for any reason, including a breach of these Terms.

8. Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

Caitlin Gruenberg shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use or inability to use the Service.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of United States.

11. Contact Us

If you have any questions about these Terms, please contact us at HoweOrlandoqgODekO@gmail.com.

By using our Service, you agree to these Terms. Thank you for choosing Caitlin Gruenberg.

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